What are Dr. Dueck's hours of operation?
Dr. Dueck maintains a part-time private practice where she typically works Monday to Thursday at her Kamloops office between 9am-4:30pm. Due to hazardous driving conditions in the winter months, or emergency situations on her farm, there may be times when Dr. Dueck is only be available for virtual appointments or when she will have to reschedule your appointment and she will notify you as soon as possible when this occurs.
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What are the fees and length of sessions?
Individual therapy sessions (in-person or virtually by video-conference or phone) typically last 50-minutes and are billed at the regular hourly rate of $245.00. Sessions of shorter duration (30 minutes) or longer duration (90 minutes) can be arranged and pro-rated based upon the hourly rate. If you are late, your appointment will still end at the scheduled time. Telephone conversations with you between sessions or any third-party; file reviews; and reports exceeding ten minutes will be billed in 15-minute increments at the regular hourly rate. Fees are subject to increases and Dr. Dueck will provide six-weeks notice of a fee increase.
What is in your file?
Your clinical file includes any information collected from you and about you, such as: referral information, emails, text messages, contact information, visit and payment records, intake notes, reports, and session notes. Dr. Dueck will store your clinical file electronically on secure, third-party, computer servers located in Canada, with any paper documents kept in a locked cabinet. Documents are stored for seven years, in accordance with established regulatory standards of the "College." You may review the contents of your own file on request.
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Who else has access to your information?
Dr. Dueck sub-contracts an administrative assistant/book-keeper and accountant, who have signed a confidentiality agreement and will have access to your file for administrative, billing, and accounting purposes only. They will not have access to your session notes or reports. If Dr. Dueck’s business is ever audited by the Canada Revenue Agency, they will be provided with your name and payments that have made.
In case of an emergency (in which Dr. Dueck is no longer able to provide psychological services), a psychologist designated by Dr. Dueck will be responsible for your file.
To provide continuing education and improve client care, Dr. Dueck participates in consultation meetings with other psychologists. Consultation involves discussing client treatment, but your identity would never be revealed.
Dr. Dueck may be asked to release your information to a third party (e.g., insurance claims, legal cases). If this happens, you will be notified and, when necessary, your written consent to release this information will be requested. Reports are the property of whomever contracts them and cannot be released to others by Dr. Dueck. Please request reports, in writing, from the referral source.
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How do you make payments?
We will discuss payment at your first session and take payments at the end of each session. Payment may be made by cash, credit card, e-transfer (dr.jayedueck@hushmail.com), or cheque. If you choose to pay by credit card, you can set this up through Dr. Dueck's secure on-line scheduling and billing platform. Upon request, further instructions on how to make credit card payments can be provided to you. You will also receive a receipt for payments made to Dr. Dueck. If you have eligible extended health benefit information, you may be able to submit your receipts for reimbursement. Dr. Dueck is not set up for direct billing to insurance companies other than Medavie Blue Cross and WorkSafeBC.
If there are arrangements by a third party (e.g., an insurance company) to fund your treatment, Dr. Dueck will bill the third party directly and this funding agreement will be made in advance of providing services to you. If the third-party refuses to pay for sessions, you will be responsible for the payment.
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How can you contact Dr. Dueck between sessions?
Dr. Dueck can be reached by phone (confidential voicemail), text message, or email, and she will return messages within one business day during her practice hours (Monday to Thursday). Dr. Dueck does not communicate with, respond to, or contact clients through social media to support confidentiality.
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Please note that email and text communication can be useful, but you are advised to only use these forms of electronic communication for administrative purposes (e.g., to change your appointment times). Furthermore, all emails and texts will become a part of your file. If you must communicate confidential or personal information electronically, please fax or request an encrypted email link.
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What about public encounters between sessions?
Given that Kamloops is a smaller city and Dr. Dueck has a public presence operating a farm sanctuary in this community, it is possible that you could see her in a public setting (e.g., a grocery store or community event, such as at a Farmer's Market kiosk). To protect your confidentiality and privacy, Dr. Dueck will not approach you if she sees you in public; she will likely speak with you if you approach her, but not introduce you to the people she is with.
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How do you schedule or cancel appointments?
To schedule or cancel a session, please contact Dr. Dueck directly by email at dr.jayedueck@hushmail.com or by phone at 250-319-3119. Please provide 24-hours’ notice of cancellation or you will be charged 50% of the missed session fee unless it is due to an extenuating circumstance (e.g., illness/injury, family emergency, hazardous driving or weather conditions). You will otherwise be expected to pay this fee before your next appointment. Please note that health benefits and insurance plans do not pay for missed sessions.
If you cancel or miss three sessions in a row, she will assume you may no longer be wanting services or may not be ready for treatment, and your file will be moved to inactive so your spot can be given to a client waiting for treatment. You will not be able to book further sessions until there is room in her caseload again, and if that occurs, Dr. Dueck can provide you information about alternate mental health resources.
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Can you get courtesy reminders for appointments?
You may request reminder emails when you set up your account on Dr. Dueck's secure on-line appointment scheduling platform. If you do, you will receive automated courtesy email reminder(s) before your appointment. Due to the possibility of technical problems, please also make note of your appointment date and time.
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What happens to my client file if there is a break in appointments?
Your client file will be administratively closed and considered inactive if you have not attended a session or otherwise confirmed ongoing services within three (3) months of your last visit. Administrative closure of a file does not imply termination of services. You may request to resume psychology services at any time, at which point the file may be reopened - subject to Dr. Dueck's availability and the completion of any required updates to consent forms, intake information, or clinical documentation.
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What if you have a complaint about Dr. Dueck’s psychological services?
Please bring any concerns you have regarding your treatment or assessment to your Dr. Dueck. If this does not resolve your concerns, or if this is not possible, please contact the College of Health and Care Professionals of BC (CHCPBC).
The College of Health and Care Professionals of BC (CHCPBC) is the regulatory body for the profession of psychology in British Columbia. The College's role is to protect the public interest by regulating the practice of psychology and monitoring the practice of psychology practitioners. The College sets the standards for the practice of psychology. Information can be provided by College about the laws, guidelines, and Code of Conduct governing the provision of psychological services. This information is also available on their website https://chcpbc.org/. You may inform the College of any concerns or complaints you have about any psychological service you receive. You may contact the College through any of the methods listed here.
Vancouver office (primary mailing address)
900 – 200 Granville St.
Vancouver, BC V6C 1S4
Canada
Office Hours
Monday to Friday, 8:30 a.m. to 4:30 p.m.Contact Info
Main Number: 604-742-6715
Toll-free: 1-877-742-6715
Fax: 1-604-608-9863;
Main email: info@chcpbc.org
Personal information collected by private organizations in BC is regulated by the Personal Information Protection Act (PIPA; http://www.bclaws.ca/civix/document/id/complete/statreg/03063_01). Psychologists are regulated in accordance with the CHCPBC Code of Conduct for Psychologists. http://www.collegeofpsychologists.bc.ca/docs/10.CPBCCodeofConduct.pdf
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If you have any questions about the collection, use, or disposal of this information, please contact Dr. Jaye Dueck, Dr. Jaye Dueck Psychological Services Inc.